Business Support Analyst (m/f/x)

Freelancer, Part-time · Manila, Remote

Your Mission

We are currently looking for a Business Support Analyst (m/f/x).

Shared success with our customers and the end users are at the heart of Cello. This is set in stone with the freemium pricing model of our product and how we reward end users. The Sales Operations Support will work with our Sales and Business Dev teams to drive our lead generation efforts and identify potential clients who can benefit from our services. You will employ various strategies to reach target markets, conduct research, and ensure a robust pipeline of interested prospects, ultimately supporting our sales team to convert leads into lasting partnerships.

The ideal candidate is proactive, motivated, and skilled in both traditional and modern sales techniques. They will have a strong background in sales support or administration, excellent communication skills, and the ability to manage multiple tasks efficiently.

⭐ TL;DR

Seed, GrowthTech
Part-time, Contractor
Manila-based, Remote-first
Become a central part of an experienced and passionate co-founding team on our journey to a truly great company (ex-Twilio, ex-Microsoft, ex-Accenture etc.)

⭐ Your Responsibilities

Target Account Qualification: Conduct research to identify and qualify prospects based on ideal customer profile (ICP) criteria and enrich with required data points
Lead Identification: Research and identify profiles within target accounts that align with defined buyer personas
Outreach: Initiate contact through emails, LinkedIn messages, and other channels to generate interest in Cello's offerings
Inquiries: Act as the primary contact for lead inquiries via Intercom and emails, ensuring prompt and accurate responses.
Follow-Up: Engage with leads to nurture relationships, answer initial queries, and educate them about our services
Demo Set-up: Create custom pitch decks and sales materials for the Sales team to use in conducting product demos. Create test sandbox accounts for use in the product pitch.
Sales Data Management: Input and maintain accurate lead information in the CRM and outreach tool, tracking interactions and updates
Market Research: Stay updated on industry trends and client needs to effectively position Cello’'s value proposition
Collaboration: Work closely with the sales team to support their efforts and provide insights from your lead generation activities
Reporting: Generate reports on lead generation activities, conversion rates, and outreach effectiveness to drive continuous improvement

About You

❤️ Every candidate's skills may not exactly match a job description. We value multiple backgrounds and welcome applicants from other industries who meet the requirements. We encourage applicants with other experience to apply, even if they do not possess the desired qualifications. We might be a good fit for you even if you are just starting out in your career or you're not following the traditional path. The company always looks for people who can bring something fresh to the table.

Required

At least 6 months BPO or VA experience handling SaaS or platform accounts, preferably in Marketing and Growth products
Experience in growing client base for Startups
Knowledge of digital marketing and social media outreach techniques
Business Development and hunter mentality, with a willingness to work in a target-driven environment
Acumen for new lead generation and tracking
CRM Expertise: Experience in CRM software such as HubSpot, Salesforce, Airtable, Zoho CRM, and Pipedrive
Familiarity with sales outreach and reporting tools
Good to have (but not mandatory): experience building CRM automation flows and dashboards, skilled in using AI, data scraping, or automation to enhance data enrichment and outreach efforts

Benefits

❤️ In the end, it’s all about the team and our culture. Understand why we love our job and see what it’s like to work at Cello in our People Playbook. We have some compelling perks and benefits.

Remote work opportunity
Part-time schedule (20 hours/week, flexible scheduling within a 6-hour window)
Opportunity for growth into a full-time operations role as the company expands
Chance to make a real impact in a fast-growing marketing start-up

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About us

⭐ We believe the future of marketing is word of mouth and are on a mission to supercharge product growth by making word-of-mouth rewarding. Cello is the world’s first all-in one referral platform that helps businesses harness their most passionate users and affiliates to drive word-of-mouth growth at scale.

Our platform allows users to share and discover any SaaS product with only a few clicks. By inspiring users to share the products they love, we are virtually reinventing how companies sell and market products.

Category leaders including Typeform, Moss and Join rely on Cello to put growth in the hands of their users.

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THANKS FOR CHECKING US OUT!

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